Infosys500209Major contract win

Finacle Universal Banker deployed across all UNI Financial Cooperation branches

Infosys Finacle said Finacle Universal Banker, its AI-enabled cloud-native branch banking platform, is now deployed across all branches of Canada's UNI Financial Cooperation.

By ScoutQuest · Wed 28 Oct 2026, 5:35 PM IST · 2 min read

Customer Asset Size: $5.3 billion in assets
Customer Employee Count: 1,100 employees
Relationship Start: worked with Finacle since 2021

What was announced

Infosys Finacle and UNI Financial Cooperation, a financial cooperative in Atlantic Canada, announced that Finacle Universal Banker has been deployed across all UNI branches. Finacle is part of EdgeVerve Systems, a wholly owned subsidiary of Infosys.

The platform is AI-enabled and cloud-native, built around a one banker, many roles approach.
It brings multiple branch banking functions into a more unified environment with context-rich, role-agnostic workflows.
According to the release, the deployment supports omnichannel service continuity for members and gives a scalable foundation for further efficiency and experience improvements.

The three capabilities highlighted

Unified teller workspace: a single, role-agnostic workspace designed to streamline branch transactions.
Member interaction support: integrated interaction management so employees can access relevant context while assisting members.
Configurable operations: an enterprise-scale platform with embedded compliance controls, so UNI can adapt and configure workflows while maintaining security.

Background of the relationship

The deployment builds on a relationship that began in 2021, when UNI modernized its digital banking operations on the cloud with Finacle. The two companies said they will continue working closely to optimize the platform as teams gain experience with the new environment and identify further process improvements.

What the two CEOs said

UNI CEO Eric St-Pierre called the deployment an important step in UNI's technology transformation, and said the cooperative continues to work through adjustments and optimize the platform following its introduction earlier this year.
Infosys Finacle CEO Sajit Vijayakumar said financial institutions globally want faster turnaround times and single-window support for multiple servicing needs, and that UNI's transformation sets a new benchmark for branch modernization across Canada.

Scale of the parties involved

UNI Financial Cooperation: $5.3 billion in assets, 1,100 employees, and marking its 90th anniversary this year.
Finacle: banks in over 100 countries rely on it.
Infosys: over 325,000 employees, enabling businesses in 59 countries.

What this means for investors

This is a client deployment announcement from the products side of the business — a named customer going live on an existing Finacle offering. The focus is on the scope of the rollout and the capabilities involved rather than a quantified commercial outcome, so read it as a business-momentum update from the Finacle/EdgeVerve unit.

The release also carries a safe-harbour statement noting that statements about future events, growth prospects and collaborations are forward-looking and subject to risks and uncertainties.

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