Best Buy's Global Capability Center in India to transition to TCS

TCS and Best Buy announced an agreement for Best Buy's Global Capability Center in India to transition to TCS, becoming an AI-native Capability Center under a multi-year agreement, with Best Buy India employees joining TCS.

Thu 1 Oct 2026

Consolidated Revenues

over US$30 billion for the fiscal year ended March 31, 2026

Countries of Operation

workforce operating across 56 countries

Service Delivery Centers

194 service delivery centers worldwide

Marathon Sponsorships

14 of the world's most prestigious marathons and endurance events

Agreement Type

multi-year agreement to transition Best Buy's Global Capability Center in India to TCS

What was announced

Tata Consultancy Services and Best Buy announced an agreement to transition Best Buy's Global Capability Center (GCC) in India to TCS.

As part of the agreement, the Best Buy India entity will transition to TCS, ensuring business continuity, while embarking on its transformation into an AI-native Capability Center (AICC) under a multi-year agreement.

Leveraging TCS's Global Value & Innovation Centres framework, teams will redesign workflows, develop AI-powered experiences and solutions, and scale capabilities across the business, transitioning into an AI Capability Center over time.

The stated aim is to combine the GCC's deep retail and enterprise knowledge with TCS's technology, engineering, AI and global delivery capabilities to accelerate innovation, scale AI-powered solutions and deliver greater business value.

What happens to the people involved

• TCS will welcome Best Buy India employees into its global organization, preserving deep business and technology knowledge to advance Best Buy priorities.
• These employees are described as getting access to TCS's global learning and innovation ecosystem, AI skills and global opportunities.
• Ahrey Smith, Vice President of Technology Strategy and Transformation, Best Buy, said the India team has played an important role in advancing Best Buy's priorities, and that TCS brings technology and AI capabilities along with opportunities for the team's employees to continue learning and growing in their careers.

In the company's words

Krishnan Ramanujam, President, Consumer Business Group, TCS, said TCS would create an AI-native capability engine that aligns Best Buy's priorities, and that the partnership will also create a repeatable value platform that can potentially benefit the broader retail industry.

The release adds that the partnership demonstrates TCS's end-to-end GCC capabilities, from building and scaling capability centers to transforming them into AI-led engines of innovation and enterprise value.

Scale of TCS, as stated

• Consolidated revenues of over US$30 billion for the fiscal year ended March 31, 2026.
• A workforce operating across 56 countries and 194 service delivery centers worldwide.
• Sponsors 14 of the world's most prestigious marathons and endurance events.

How a reader might see it

The announcement is about TCS taking over and running a client's India capability center, with the center positioned to move into AI-led delivery work for a global retailer. It is described as a strategic, multi-year agreement that also brings Best Buy India employees into TCS's organization.

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