Visual Report Agent wins 'Most Innovative Practice' award at CII National AI Awards 2026
Generative AI-powered Visual Report Agent in FinnOne Neo® wins the 'Most Innovative Practice' award at the CII National AI Awards 2026.
By ScoutQuest · · 2 min read
- Cost Reduction
- 10–15% cut in customer education costs
- Customer Experience
- 50% better customer experience
- Language Coverage
- 10+ Indian vernacular languages and Arabic
CII recognition for a Generative AI feature
The company has won the 'Most Innovative Practice' award at the CII National AI Awards 2026, held alongside the CII Global Artificial Intelligence Summit. The award is for its Visual Report Agent, a Generative AI tool integrated with its digital lending platform FinnOne Neo®.
What the Visual Report Agent does
- Turns complex loan information into personalised, narrated video summaries, so a borrower hears and sees what the numbers mean in a language they use.
- Combines Generative AI, neural machine translation and text-to-speech.
- Covers 10+ Indian vernacular languages and Arabic.
- Built as an API-enabled, zero-touch microservice, so it can sit inside existing loan management environments without fundamental changes to customer-facing channels.
- Includes responsible-AI safeguards: domain-specific prompt engineering, hallucination controls, continuous monitoring, encryption and customer data isolation.
The figures the company attaches
- A potential 10–15% reduction in operational costs associated with customer education and statement-related assistance.
- A projected 50% improvement in overall customer experience.
- An estimated 10–15% reduction in customer education costs.
- The release describes the cost and experience figures as preliminary estimates rather than independently validated outcomes.
Leadership view
CEO & Executive Director Parag Bhise said innovation has always been at the company's core, and that the recognition reinforces its commitment to responsible, customer-first innovation.
Scale the company highlights
- Its solutions are used by 200+ banks and financial institutions across 50 countries.
- Its platforms handle 26 million transactions each day.
- Flagship products are FinnOne Neo® for digital lending and FinnAxia® for transaction banking.
How a retail investor could read it
- This is a product and industry-recognition update from the company, shared as a press release under the exchange disclosure requirements.
- The cost and experience percentages are the company's own preliminary estimates.
- The award recognises the practice in the 'Most Innovative Practice' category.
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More numbers
- Estimated reduction in customer education costs10–15%
- Projected improvement in customer experience50%
- Potential reduction in operational costs for customer education and statement-related assistance10–15%
- Indian vernacular languages covered, plus Arabic10+
- Banks and financial institutions using its solutions200+
- Countries served50
- Transactions processed each day26 million
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