TRAI imposes Rs. 15,00,000 financial disincentive for broadband quality-of-service lapses
TRAI order dated 24.09.2026 imposes a financial disincentive of Rs. 15,00,000 for contravening quality-of-service norms in Broadband (Wireline) Service for the quarter ending March 2026.
- Penalty Amount
- Rs. 15,00,000
- Regulatory Authority
- TRAI
- Order Date
- 24.09.2026
- Reason
- Contravention of quality-of-service norms in Broadband (Wireline) Service
- Period
- Quarter ending March 2026
What happened
The company informed the exchanges that it has received an order from the Telecom Regulatory Authority of India (TRAI) dated 24.09.2026 requiring payment of a financial disincentive of Rs. 15,00,000/- (Rupees Fifteen Lakhs only).
Why the penalty
- For contravention of regulation 9 and regulation 10 of the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024).
- It relates to Broadband (Wireline) Service for the quarter ending March 2026.
What a financial disincentive means
TRAI sets minimum service-quality benchmarks for telecom operators. When an operator does not meet them, TRAI can levy a monetary amount, described as a financial disincentive, rather than a routine fine.
Stated impact
- Total penalty: Rs. 15,00,000/-
- The company states there is no material impact on the financial, operational or other activities of MTNL.
The disclosure was made under Regulation 30 and 51 of SEBI (LODR) Regulations, 2015, in terms of sub-para 20 of Para A of Part A of Schedule III.
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More numbers
- Financial disincentive imposed by TRAIRs. 15,00,000/-
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