Prometric Selects Company to Support Its Global Remote Examination Operations
Datamatics announced that Prometric, a global credentialing and skills development leader, has selected it to support remote examination operations globally.
- Service Languages
- English, Spanish and French
- Delivery Centres
- India, the Philippines and Peru
- Support Model
- 24/7/365 multilingual support
- Target Candidate Satisfaction
- above 90%
- Scope Coverage
- candidate technical readiness, remote proctoring, candidate support, security monitoring, quality checks, workforce planning and reporting
What was announced
Datamatics issued a press release stating that Prometric, a global leader in credentialing and skills development, has selected Datamatics to support its remote examination operations globally.
Scope of work
- 24/7/365 multilingual support in English, Spanish and French
- Delivered from centres across India, the Philippines and Peru
- Covers candidate technical readiness, remote exam proctoring, candidate support, security monitoring, quality checks, workforce planning, and performance reporting and governance
Stated objectives
The engagement is designed to help Prometric minimise candidate wait times and service interruptions while maintaining examination security, service quality, and candidate satisfaction scores above 90%. The global delivery model is intended to let Prometric scale its remote testing operations with a consistent experience across markets.
Management commentary
Prometric's Director for Remote Testing Operations said the multilingual, 24/7 model provides operational scale, flexibility and resilience. Datamatics' Vice Chairman and CEO said the engagement demonstrates the company's ability to manage complex, high-volume operations across geographies and languages, combining dedicated teams with technology, automation and AI-led capabilities.
For investors
This is a client-win announcement in the business process management space. The release describes the scope and service levels of the engagement rather than its financial size or duration, so the revenue impact cannot be quantified from what has been shared.
More numbers
- Target candidate satisfaction scoreabove 90%
- Prometric assessment experiencemore than 30 years
- Datamatics presence4 continents
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