CGCrompton Greaves Consumer Electricals539876Product liability update

Consumer commission passes orders in two product complaints; refunds and compensation directed

District Consumer Disputes Redressal Commission, Hyderabad II passed orders in two consumer complaints about a Crompton gas stove and a kitchen chimney not working properly.

By ScoutQuest · Fri 23 Oct 2026, 7:53 PM IST · 2 min read

Gas stove refund ordered

Rs. 14,886/- with 9% P.A. interest

Kitchen chimney refund ordered

Rs. 21,999/- with 12% P.A. interest

Company-stated quantifiable impact

₹ 22,886/- and ₹ 31,999/-

What the company disclosed

The company informed the exchanges about orders passed by the District Consumer Disputes Redressal Commission, Hyderabad II in two separate consumer complaints. Both orders were received on 22.10.2026 at 20.35 pm. The products involved were a Super Slim Glass Automatic Gas Stove and a Quiet Pro plus 90cm inclined Kitchen Chimney sold under the Crompton brand, which the consumers said were not functioning well.

Gas stove complaint - what was directed

• Refund Rs. 14,886/- along with interest accrued on it @ 9% P.A. from the date of escalation of the issue, 11-10-2024, till realisation.
• Pay Rs. 5,000/- towards compensation for inconvenience, hardship and mental agony.
• Pay Rs. 3,000/- towards costs of litigation.
• The company is at liberty to repossess the defective gas stove on due compliance, and the complainant has to hand it over within two weeks from the date of compliance.

Kitchen chimney complaint - what was directed

• Refund Rs. 21,999/- with interest accrued on it @ 12% P.A. with effect from 19.02.2025, the date the defective chimney was installed, till realisation.
• Pay compensation for mental agony and physical trauma, and costs of the litigation. Together with the refund, these make up the impact figure the company has stated for this case.
• The company is at liberty to repossess the defective chimney on due compliance, and the complainant is advised to hand it over.

Money at stake

• The company has quantified the impact on its financials, operations or other activities at ₹ 22,886/- for the gas stove complaint and ₹ 31,999/- for the chimney complaint.
• Both orders also allow the company to take back the defective products once it complies, so the refund is linked to the customer returning the goods.

How to read this

These are consumer-level orders from a district commission covering individual product complaints. The amounts involved are small in the context of a listed electricals company, and the disclosure is a standard intimation of an order passed. The orders do not, on the face of the update, point to any wider product or operational issue. The company has set out the amounts so investors can judge the size of the liability themselves.

Watch for

Whether the company provides any further update on these matters. Nothing beyond the orders described above is stated by the company.

Nothing here is a view, opinion or recommendation of ScoutQuest, its parent, directors or employees. ScoutQuest is a technology company: this page was assembled automatically from public sources using artificial intelligence, and may contain errors or omissions. Confirm everything against the original source before you act on it. Any use of this page is at your own risk, and neither ScoutQuest nor its parent, directors or employees accepts liability for it.

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