Launch of CXNova, an Agentic Customer Experience Orchestration Platform

Coforge has launched CXNova, an AI-native customer experience platform built on a multi-agent architecture.

Wed 30 Sep 2026

Product Name

CXNova

Product Type

AI-native customer experience platform built on a multi-agent architecture

Target Industries

travel, airlines, banking, insurance and healthcare

Key Components

content agents, context agents, canvas agents, and XOps control plane

What was announced

Coforge informed the exchanges of a press release announcing the launch of CXNova, an AI-native customer experience (CX) platform. It is described as an agentic CX orchestration layer that helps enterprises deliver personalisation, engagement and continuous optimisation across customer touchpoints.

How it is built

• Foundation of domain-specific ontologies and enterprise knowledge graphs linking customer, content, product, journey and operational intelligence.
• Content agents generate, adapt and optimise content using enterprise knowledge and domain-trained models.
• Context agents interpret identity, intent, behaviour and real-time signals for next-best-action decisioning.
• Canvas agents assemble and deliver experiences across web, mobile, conversational and other channels.
• Industry-specific agents plus a centralised agent orchestration and experience operations (XOps) control plane coordinating agents, enterprise systems and human expertise.

Target markets

The platform is stated to be ready for enterprise-scale deployment across travel, airlines, banking and financial services, insurance and healthcare, and integrates with existing enterprise ecosystems.

Management view

Kapil Tyagi, Senior Vice President and Head of Experience, said the next phase of digital transformation is about orchestrating experiences that can act in the moment, and that CXNova brings together five integrated capability areas.

What it means for investors

This is a product launch disclosure. It signals continued investment in AI-led offerings, though the update carries no revenue, order-book or client commitment figures, so any financial impact would show up only in future business performance.

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