CBCentral Bank of India532885System outage

Technical glitch in RTGS outward system between 15 and 17 October 2026, no customer loss reported

Central Bank of India said a technical glitch was observed in its RTGS outward system during 15 to 17 October 2026.

By ScoutQuest · Mon 19 Oct 2026, 10:09 PM IST · 1 min read

Incident Period

15 to 17 October 2026

Affected System

RTGS outward system

Customer Impact

no customer has suffered any financial loss on account of the incident

What the bank reported

Central Bank of India has informed the exchanges that a technical glitch was observed in the RTGS outward system of the Bank during the period from 15th October to 17th October 2026. RTGS stands for Real Time Gross Settlement. It is the system used for high-value, time-critical money transfers between banks and customers, where each transfer is settled one by one rather than being bunched up.

How the bank responded

• Immediately on becoming aware of the incident, it took steps to investigate and respond.
• Affected systems were shut down and isolated.
• The bank is working with leading experts to support the investigation.
• The matter is being analysed to ascertain the root cause, and corrective measures are being undertaken.

Customer impact as stated

The update states that no customer has suffered any financial loss on account of the incident. That is the only customer-impact statement in the disclosure.

How to read this

A bank's payment systems are part of its everyday operations, so an incident affecting an outward remittance channel can matter to customers and to how smoothly the bank functions. In this case, the bank has reported the disruption, described steps taken to contain it, and said no customer money was lost. The disclosure does not quantify the scale of the disruption, the number of transactions affected, or when normal service was fully restored, so the size of the operational impact cannot be judged from this update alone.

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