DoT penalty notices of Rs.7,36,000 and Rs.1,27,000 over subscriber verification norms
Airtel received two penalty notices from the Department of Telecommunications on September 30, 2026 for alleged violation of subscriber verification norms.
- Assam LSA Penalty
- Rs.7,36,000
- Maharashtra LSA Penalty
- Rs.1,27,000
- Total Penalty Amount
- Rs.8,63,000
- Violation Type
- Subscriber verification norms
- Notice Date
- September 30, 2026
What happened
Bharti Airtel disclosed two notices received from the Department of Telecommunications (DoT) on September 30, 2026, each imposing a penalty for alleged violation of subscriber verification norms under the License Agreement.
Why it arose
Under its licence, the company must adequately verify customers before enrolling them as subscribers. DoT conducts periodic Customer Application Form (CAF) audits to check compliance, and these notices follow such audits.
The two notices
- Assam LSA: penalty of Rs.7,36,000, based on a sample CAF audit for the quarter ending June, 2026. Received September 30, 2026.
- Maharashtra LSA: penalty of Rs.1,27,000, based on a CAF audit for July, 2026. Received September 30, 2026.
Company's response
- For the Assam notice, the company does not agree with it and will take appropriate action for rectification or reversal.
- For the Maharashtra notice, the company has opted not to contest and pay the penalty.
Impact
The company states the maximum financial impact in each case is to the extent of the penalty levied. These are small absolute amounts relative to the scale of the company's operations, and such CAF audit penalties are a routine regulatory matter for telecom operators.
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More numbers
- Penalty - DoT Assam LSARs.7,36,000
- Penalty - DoT Maharashtra LSARs.1,27,000
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